When will I get my first pair of shoes?  


All shoes are made to order. It takes approximately 45 business from the date of purchase for your shoes to arrive.( Please note that this time frame is estimated, it could take less or more time depending on your location ) 


What if I do not like the shoes I received? 


We have experienced shoe designers that will contact you after each order to discuss your preferences. So do have a peace of mind that you are well taken care of. 


My shoes don’t fit! Help? 


If your shoes do not fit, we do have the option of exchanging your shoes to a size that will fit you perfectly. After this your shoe size will be locked in for the remainder of the subscription.  


 Can I choose what shoes I get? 


No matter which plan do you choose, our designer's will follow-up with you to discuss the details and color options available, this way we can elaborate a collection according to your lifestyle and shoe needs.



What type of construction and leather do you use?


All of our shoes are made with full grain Veg-Tan leather crust and constructed with Goodyear welt method.


For any additional questions feel free to email us to:

We are always here to help; if you are not entirely sure about your shoe size, our Member Care Team can help you pick the best fitting size. Please fill our contact form or send us an email to our staff will be happy to assist.

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