Member's Policy

MEMBERSHIP

All memberships last the duration of the membership that you signed up for. Once a membership reaches the length that you signed up for, it will automatically cancel and you will have to sign up again if you would like to continue being a member. 

Please be sure to enter the correct information once you sign up. Be sure to have the correct CREDIT CARD INFORMATION, MAILING ADDRESS, and SHOE SIZE. If you accidentally enter the wrong information it may delay the process of getting you started and will also cause for the disruption of service. Some members who fail to fix credit card information may have to wait a whole month to receive their pair of shoes for the month in which the credit card fail to pay for the membership.

CANCELLATIONS

A cancellation fee will be charged in the amount of one full month based on your subscription length. The cancellation fee will range from $75 to $90 USD.    Once a membership is cancelled you will not be able to receive member benefits. Therefore exchanges of products will not be granted. 

We are trying to provide a discounted rate for premium leather shoes and in order to do that we will charge a cancellation fee to prevent fraud. If we suspect fraud from a member we will contact them or direct them to our fraud protection agency. 

Once a membership is cancelled you will not be able to receive member benefits. Therefore exchanges of products will not be granted. 

To CANCEL your subscription you must submit a Cancellation request Here http://mensshoe.club/pages/cancellation-request all requests are subject to approval.(Please note that you only a 3 day window from enrolling date to cancel without early cancellation fees)

RETURNS/EXCHANGES

ALL SALES ARE FINAL - Because we are a "made to order" company, we currently are not offering returns.

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

All sales are final, so we will not provide a refund for return product. However, we do provide exchange opportunities for shoes that do not fit properly as long as the item is in the same condition that it was received. It must also be in the original packaging.

To complete your exchange, we ask that you contact us for further details on how to exchange a particular item at: info@mensshoe.club

Please do not send your purchase back without a confirmation number. If the exchange is approved your new exchanged pair will be sent out the following month of the subscription service as all shoes are made to order. **(Only one exchange per subscription is allowed)

There are certain situations where an exchange will not be granted (if applicable)
-If the exchange items are damaged or used. (showing obvious marks of wear and tear)


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@mensshoe.club for instructions.

Shipping:

Changing Shipping Address ? Members are responsible to verify that their package is shipping to the correct address therefore The Men's Shoe Club is not responsible for packages delivered to the wrong address.

To update your shipping information please contact us at info@mensshoe.club and our member care team we will happy to assist you.

 

Returning a Pair: 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.

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